General Conditions:

• The Japan Rail Pass cannot be purchased inside Japan.
• The Japan Rail Pass allows unlimited travel on Japan Rail trains, buses and ferries
• Travellers must purchase the Exchange Order before to come to Japan.
• An Exchange Order must be turned in for a Japan Rail Pass within 3 months of the date of issue. At that time the passenger must specify the date they want to start using the Pass. It can be any date within one month of the date the Japan Rail Pass is received.
• An Exchange Order and Pass are only valid for the person named on the Exchange Order and Japan Rail Pass and are not transferable.
• Once in Japan the passenger named on the Exchange Order should go to any of the Rail Pass exchange offices located in major train stations and international airports (Narita, New Chitose and Kansai), and turn in the Exchange Order for a Japan Rail Pass. – For a list of stations where you can retrieve your pass click here
• A Passenger must carry their passport with them and show it to the station clerk when requested.
• Free for children under 6 years old.
• Pass prices for children apply from 6 to 11 inclusive (half of adult fare).

Cancellation / Refund:

• Japan Rail Passes must be presented for refund unused and not validated
• An 85% refund applies to completely unused and unvalidated passes returned within one year of issuing date
• The Japan Rail Passes are not refundable and cannot be replaced if lost, stolen or partially used